DxJayRock's Notes.

Service-level agreement A service-level agreement is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. As an example, internet service providers will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in terms of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); various data rates; throughput; jitter ; or similar measurable details. A service-level agreement is a negotiated agreement between two parties, where one is the customer and the other is the service provider. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). Contracts between the service pro...

The name of my profession is Field Service Engineer, I'm currently working at an IT Services Provider Company, specializing on Electronic Banking, E-Commerce, Customer Relations, Networking and Communications Installation, ATM Maintenance and EFT-POS Services. The general term Field Service Engineer is no limited to IT Industry only, it also centers on field maintenance work, on-site inspections, machineries and equipment orientation and high risk jobs. Here are some of the job descriptions and objectives of being a Field Service Engineer.  "FIELD SERVICE ENGINEER"   Job Description and Jobs Installs and repairs electronic equipment, such as computer, radar, missile-control, avionics, and communication systems, in field installations: Consults with customer or supervisor to plan layout of equipment.   Studies blueprints, schematics, manuals, and other specifications to determine installation procedures. Installs or oversees installation of equipment according to manu...

What Is Citizen Journalism? Put very simply, citizen journalism is when private individuals do essentially what professional reporters do – report information. That information can take many forms, from a podcast editorial to a report about a city council meeting on a blog. It can include text, pictures, audio and video. But it’s basically all about communicating information of some kind. The other main feature of citizen journalism is that it’s usually found online. In fact, the emergence of the Internet – with blogs, podcasts, streaming video and other Web-related innovations – is what has made citizen journalism possible. The Internet gave average people the ability to transmit information globally. That was a power once reserved for only the very largest media corporations and news agencies. Citizen journalism can take many forms.  Steve Outing of Poynter.org  and others have outlined many different types of citizen journalism. Below I've condensed Outing's "layer...